Return Policy & Guarantee

  2. Please check the contents of your package immediately.  ALL missing, damaged or wrong products must be reported to with a return/exchange request within 7 days of receipt.  No exceptions will be made.
  3. Beauty Weapons will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. Method and type of return shipping that is paid for by Beauty Weapons must be pre-approved by Beauty Weapons when Beauty Weapons is responsible for any shipping costs.
  4. Missing items in orders will be shipped immediately upon notification to Beauty Weapons via email to Customer Service ( by the customer, subject to product availability and investigation of the claim by Beauty Weapons.  Beauty Weapons reserves the right to deny claims of missing items based on the results of our investigation.
  5. Missing items will be replaced with the identical item originally ordered with the cost of shipping to be provided by Beauty Weapons. Under no circumstance will credits be applied to credit cards for missing items. Under no circumstances will we issue a cash or credit card refund. Choice of shipping method used to send any replacement or missing items will be at the discretion of Beauty Weapons.
  6. In the case that product availability is an issue, at the discretion of Beauty Weapons, a store credit or refund for the missing items will be applied.
  7. To return your damaged or defective product send an e-mail to within 7 days and request a RMA#. Please specify your name and order number along with a detailed description of the damages. We will respond with a RMA# and shipping address during normal business hours, Monday thru Friday, 9:00 am to 5:00 pm PST.
  8. Any product damaged after delivery, not as a result of a defect in manufacturing or design, is the customer’s responsibility. No returns will be accepted and no refunds will be given.
  9. Absolutely no returns will be accepted without RMA # and no replacements will be shipped without prior authorization of return. Any products sent to Beauty Weapons without an approved RMA# will be refused and shipped back to the customer at their expense. Any products returned that are described as damaged or defective will be tested and inspected. Any products returned as damaged or defective that are not actually damaged or defective will be returned to the customer at their full expense.
  10. Any products that are not defective, incorrect or damaged during shipment, that are returned to Beauty Weapons with an approved RMA#, for whatever reason, where the initial shipping was paid for by Beauty Weapons will have the cost of the original shipping charges deducted from the total return amount.
  11. Please note that while we do our very best to be prompt in our response, email is not always 100% dependable. If you do not hear back from us within 48 hours, please resend your email. We cannot be responsible for any correspondence that is not received if the correct email address or contact information is not supplied to us.
  12. Beauty Weapons reserves the right to investigate suspected abuse of the stated return policies and deny a refund if it is deemed that our policies have been abused.
  13. Please allow up to 14 business days after your package is received at Beauty Weapons for processing of your refund.

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